ORDERS
By placing an order with Emily Hawkesford you will be deemed to have read, understood and agreed to these Terms & Conditions.  By placing an order via this website you are making an offer to Emily Hawkesford to purchase the goods detailed in your order.

 

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order where appropriate. Please see delivery charges and timescales.

PORTRAYAL OF PRODUCTS
While every effort has been made to portray items accurately, due to the handcrafted nature of the product, slight variations may occur from the image on the website.

PAYMENTS
Payments for orders placed via the website are processed by PayPal. If you do not have a PayPal account there will be a secure link for you to pay by credit/debit card. Once you have placed an order you will receive a confirmation that your payment has been received. A contract between you and Emily Hawkesford for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. This does not affect your statutory rights.

PRICES
All prices quoted on the website are accurate at the time of publication and are quoted in pounds sterling (£).

DELIVERY
Goods will be delivered to you at the address you provided during the order process.

SHIPPING
All items are handmade to order and shipping is generally within 7-10 working days. We will endeavour to keep you informed should there be any unexpected delay. 

All UK orders include 1st class Royal Mail shipping with delivery within 1-2 working days.  We recommend tracked delivery for any orders valued over £30.  We are not responsible for packages over this value that are lost in the post if tracked delivery is not selected.  Postage is calculated at checkout and the cost of shipment will be added to your order. These costs are subject to change due to fluctuations in suppliers cost. 

SPECIAL OFFERS
From time to time promotional offers and discounts may be advertised. These will be valid for the period of time advertised on our website and we retain the right to change or end offers without further notice. Offers are applicable to selected items only and cannot be used with any other offers or discounts.

 
ONLINE ORDER CANCELLATIONS:

If you wish to cancel an order please email us immediately at info@emilyhawkesford.co.uk.

Orders can be cancelled at any time up until the order is dispatched.  If your order has already been dispatched, we will be unable to redirect it therefore please return the parcel for a refund when it is received.  Please note that we cannot accept cancellations for bespoke orders.

 

RETURNS

Full price items can be returned within 14 days of receiving your original order. All returns must be accompanied by a copy of your proof of purchase. Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process a refund. Sale items cannot be returned or exchanged unless faulty. Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.

 

Please send returns to the following address:

Emily Hawkesford 

11 Tidford Cottages, 

Bell Lane, 

Lechlade-on-Thames

Gloucestershire

GL7 3AL 

 

Upon receipt of items we will send you a confirmation email. We will process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges. Your credit card company may take 4-7 working days to credit your account. Please note that we do not offer free returns service at the moment.

 

FAULTY ITEMS

If you receive an order and deem it faulty, please email our customer service team at info@emilyhawkesford.co.uk including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.

 

COPYRIGHTS & OWNERSHIP
The contents of these pages (including picture, designs, logos, photographs, written text or other material) are the copyright trademark or registered trademark of Emily Hawkesford or its content and technology providers or their respective owners. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on the website is prohibited save that you may copy or print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Emily Hawkesford 

 

COLLECTION OF PERSONAL DATA

Emily Hawkesford will collect and hold certain information about you online when you provide it to us (make a purchase, register, sign up to our mailing list, contact us) to ensure you have the best possible optimised online shopping experience, and to successfully fulfil your order and to process its tracking.

 

The information we may gather about you are: full name, mailing address, billing address, payment card information, phone number, email address, birth date, account username and password.

 

We value your privacy and keeping your data information safe and secure is crucial for us, therefore any collected data about our customers that is gathered via our website fully complies to the UK Data Protection Act 1998.

 

COOKIES

Cookies are small text files that specific internet browsers use on your electronic device when you view certain websites online. The purpose of cookies is to store and retain personal preferences about the user and to remember when the user returns, as a result creating a quicker service and fully optimised website.We use cookies on our site to track our customer's patterns and behaviours. It creates an easy, enjoyable and better personalised shopping experience for our customers by adhering to their specific preferences.

 

Most internet browsers use cookies as a default setting but there is the option to set up a 'private' mode on your browser, which would mean the cookies are removed after visiting a website. However, this could alter your user experience with our website as certain functionalities will not be optimised.

 

SECURE PAYMENTS

To process an order, we need your credit / debit card number and expiry date, plus any security details that the credit card processor may require. Emily Hawkesford employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you are done so on a secure server using PayPal. We do not store credit card details nor do we share customer details with any 3rd parties. Please note, we do not store any financial information from you. 

 

CHANGES TO OUR PRIVACY POLICY 

We reserve the right to alter this Privacy Policy information at any given time. When changes have been made to our Privacy Policy it will be updated within the Terms and Conditions section of this website; please refer to this section to stay informed.